Student Saarthi Refund & Cancellation Policy
Last Updated: July 12, 2026
Welcome to Student Saarthi. This Student Saarthi Refund Policy explains how refunds, cancellations, failed payments, duplicate transactions, order issues, and digital product purchases are handled on our website. Before purchasing any product from Student Saarthi, we encourage you to read this Student Saarthi Refund Policy carefully. By placing an order on Student Saarthi, you acknowledge that you have understood and agreed to this Student Saarthi Refund Policy.
Student Saarthi is an online marketplace that primarily provides digital educational resources, including University Notes, Previous Year Question Papers (PYQ), PDF Notes, Handwritten Notes, Semester Notes, Study Materials, Question Banks, Assignment Solutions, Practical Files, Lab Manuals, Sample Papers, Model Papers, and other downloadable educational content. Since these products are delivered digitally, our refund and cancellation process differs from physical goods.
Understanding Our Student Saarthi Refund Policy
Student Saarthi strives to provide every customer with a transparent purchasing experience. We recommend that users carefully review the product description, preview images, file details, university, semester, subject, language, pricing, and other available information before completing any purchase.
By successfully placing an order, you acknowledge that you have reviewed the product and voluntarily decided to purchase it.
Our Student Saarthi Refund Policy has been created to protect both customers and content creators while ensuring fair use of digital educational resources.
Digital Product Purchases
Almost every product available on Student Saarthi is delivered digitally.
These may include:
- University Notes
- Previous Year Question Papers (PYQ)
- PDF Notes
- Handwritten Notes
- Semester Notes
- Subject Notes
- College Notes
- Question Banks
- Study Materials
- Assignment Solutions
- Practical Files
- Lab Manuals
- Model Papers
- Sample Papers
- Important Questions
- Digital Educational Resources
Once a digital product has been successfully delivered or made available for download, it generally cannot be returned in the same manner as a physical product.
Cancellation Policy
Orders may only be cancelled before successful payment confirmation.
Once payment has been successfully processed and the order enters the digital delivery stage, cancellation requests may no longer be possible because access to digital educational resources may already have been granted.
Student Saarthi reserves the right to approve or reject cancellation requests depending upon the order status.
When Refunds May Be Considered
Under this Student Saarthi Refund Policy, refund requests may be reviewed in situations such as:
- Duplicate payment for the same order.
- Multiple successful payments caused by technical errors.
- Payment deducted but order not created.
- Payment completed but digital product not delivered due to verified technical issues.
- Incorrect payment processing caused by system malfunction.
- Orders cancelled by Student Saarthi before product delivery.
- Other exceptional circumstances determined by Student Saarthi after investigation.
Each refund request is individually reviewed before any decision is made.
Situations Where Refunds Will Normally Not Be Available
Refund requests may not be approved under the following circumstances:
- Change of mind after purchase.
- Accidental purchase by the customer.
- Failure to read the product description.
- Incorrect product selection by the customer.
- Device incompatibility not caused by Student Saarthi.
- Internet connectivity issues.
- Slow download speed.
- Lack of software required to open PDF files.
- Educational expectations not being met.
- Examination results.
- Academic performance.
- Personal preference.
- Failure to download purchased files within the available access period, where applicable.
- Violation of our Terms and Conditions.
As digital products cannot be “returned,” refund eligibility remains limited.
Duplicate Payments
If you are charged more than once for the same order because of a verified technical issue, please contact Student Saarthi immediately.
After verification, any eligible duplicate payment may be processed according to this Student Saarthi Refund Policy using the original payment method wherever possible.
Failed Payments
Occasionally, a payment may appear successful from your bank while the order remains incomplete due to technical interruptions.
In such situations:
- Wait for a reasonable processing period.
- Check your email.
- Check your Student Saarthi account.
- Contact our support team if the issue persists.
Many failed transactions are automatically reversed by the payment gateway or your bank according to their own policies.
Refund Processing Time
If a refund request is approved, the amount may be processed through the original payment method used during purchase.
Actual credit timelines may depend upon:
- Bank processing.
- Payment gateway procedures.
- UPI providers.
- Credit card issuer.
- Debit card issuer.
- Net Banking provider.
Student Saarthi has no control over the processing timelines followed by financial institutions once a refund has been initiated.
Incorrect Product Purchases
Customers are responsible for verifying:
- University
- Course
- Semester
- Subject
- Language
- Product Details
- File Information
- Pricing
before completing payment.
Purchases made for the wrong university, semester, subject, or course due to customer error may not qualify for refunds under this Student Saarthi Refund Policy.
Fraud Prevention
To maintain the integrity of our platform, Student Saarthi reserves the right to investigate suspicious refund requests.
Refund requests involving fraudulent activity, misuse of payment systems, unauthorized account access, chargeback abuse, repeated refund claims, or violations of our policies may be rejected.
Accounts engaging in fraudulent behaviour may also be suspended or permanently restricted.
Payment Gateway Issues
Student Saarthi works with trusted payment gateway providers to process secure transactions.
Issues relating to payment authorization, payment declines, banking failures, OTP verification, transaction limits, or banking restrictions may be governed by your bank or payment provider.
Student Saarthi cannot guarantee the resolution of issues arising solely from third-party financial institutions.
Contact Us
If you have any questions regarding this Student Saarthi Refund Policy, or if you believe your order qualifies for review under this policy, please contact our support team.
Email: studentsaarthiofficial@gmail.com
Contact Page: https://studentsaarthi.in/contact-us/
By placing an order on Student Saarthi, you acknowledge that you have read, understood, and agreed to this Student Saarthi Refund Policy, including the terms governing refunds, cancellations, duplicate payments, digital product purchases, payment verification, and order processing.